RETURNS AND EXCHANGES
To arrange a return or report a problem with your order just send us an email to firstname.lastname@example.org and one of our Customer Service team will be happy to resolve your query.
We will not refund an item if you do not like it once received, we will only exchange your item if the size is wrong.
If you would like to return your order for an exchange, it must be sent back to the address below within 7 days of you receiving the goods. We recommend sending your items back using a tracked service as we are not liable for any lost items.
Please clearly state your order number that the return relates to on your parcel.
Please let us know what you would like to exchange it for.
If you require an exchange, please make sure you include the full product name you wish to exchange your order for. We can only exchange items to the same monetary value as the item returned. We will send your replacement item to the default delivery address on your account, if you want the replacement sent to a different delivery address please make sure this is clearly marked on your returns note.
Please note: we cannot accept any returns which have been worn due to Health & Safety reasons. We can only accept returns that are in their original condition and all goods are inspected on return. Please ensure you package the goods correctly so the product is not damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse an exchange.
The returns address is:
Support Email: email@example.com
I have received a damaged item. What should I do?
We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting Customer Services.
In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by Customer Services.
I have received an incorrect item. What should I do?
If you have received an incorrect item in your order, please let Customer Services know as soon as you can. Please provide Customer Services with the full description and the barcode of the incorrect item you have received.
I have an item missing from my delivery. What should I do?
If you have received a short delivery, please contact Customer Services as soon as you can.
We may require an image of the packing you received and your order to help with our investigation.
Please be advised we need to be notified of any discrepancies within 48 hours.